Find the answers you need, quickly and easily.

Our Frequently Asked Questions page is designed to help you navigate the booking process, understand your reservation details, and find helpful information about your stay. We’ve organized our FAQs into easy-to-browse categories:

Recommended for You: This section covers common questions about the booking process, payment methods, and tax statements.
Booking Questions: Here you’ll find answers to questions about making changes to your reservation, canceling requests, and checking the status of your booking.
Help on Your Reservations: This section provides information about host cancellations, the Resolution Center, and other helpful tips for managing your reservations.

We hope this page helps you find the answers you need!

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How long does the booking process take?

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What methods of payment accepted?

What do I do if I receive a tax statement?

Can I use more than one payment method to pay for a reservation?

How do I edit or remove a payment method?